01
Keep plans and budgets current
Connect service agreements, care plans, individualised budgets and changing participant needs in one operational record.
Support at Home changes the operating model
Care management, service delivery and claiming now need tighter coordination.
Support at Home providers oversee the participant relationship, coordinate services and manage the information needed for care, budgets, statements, claims, quality and governance. Those responsibilities cannot sit in separate operational silos.
02
Coordinate every service
Give care partners, workers, operations and finance the context needed to maintain continuity across ongoing and pathway-based services.
03
Evidence safe, accountable delivery
Carry care notes, risks, incidents, worker information and quality evidence through the same workflows used to deliver services.
Operational signals without the full-screen clutter
Make budgets, workforce capacity and quality risks easier to act on.
Focused FlowLogic UI chunks turn complex service data into readable decisions for care management, operations, finance and governance teams.
Built around the Support at Home operating rhythm
Keep participant care, funding and provider accountability connected.
The strongest software story in Support at Home is not a feature list. It is the ability to carry reliable information from planning through delivery, review, claiming and governance.
Care management
Connect service agreements, care plans, budgets and regular reviews.
Support care partners with a shared participant record and the information needed to coordinate services as needs, goals or circumstances change.
Service delivery
Coordinate workers and services around the participant’s plan.
Link rosters, worker information, care notes and service activity so operations and care management can maintain continuity.
Funding & finance
Track quarterly funding, service activity and financial position.
Give finance and operational teams clearer visibility across delivered services, available funding, participant contributions and claiming workflows.
Quality & governance
Bring risks, incidents, workforce evidence and reporting into daily operations.
Support the evidence trail required for stronger oversight, quality processes and evolving provider obligations.
Connected product proof
See the operational context around every moment of care.
Participant operations
Keep funding, workload and quality signals connected to the person receiving support.
- Funding position at a glance
- Coordinator workload visibility
- Incident patterns in context
The workforce app
Give frontline teams the participant and shift context they need wherever care happens.
- Participant and group-shift context
- Live roster and clock-on workflow
- Shift details in the worker’s hand
Implementation is part of the product experience
A connected system needs a considered path to go-live.
FlowLogic offers guided onboarding options that can include configuration, data migration, training, workflow automation and reporting support.
Discuss your implementation- 01
Understand
Map the workflows, teams, funding requirements and operational priorities the system needs to support.
- 02
Configure
Shape the FlowLogic environment around agreed processes, roles and reporting needs.
- 03
Prepare
Plan data migration, training and change activities around the chosen onboarding scope.
- 04
Go live
Move into day-to-day use with implementation guidance and ongoing Australian-based support.
More human software. More human support.
Technology should make care operations feel clearer, not more distant.
FlowLogic combines configurable software with Australian-based onboarding and support, helping teams adopt a system that reflects how they actually work.
“Flow Logic is all it promised to be and it has enhanced our procedures no end. The team at FlowLogic have been fantastic.”
Questions, answered
What Support at Home providers ask before they book
What records do Support at Home providers need to coordinate?
Current government guidance requires providers to prepare and maintain information including a service agreement, care plan, individualised budget and monthly statements, alongside the records needed for safe service delivery and quality oversight.
How does care management change under Support at Home?
Care management applies to all participants. It includes planning, service coordination, monitoring, review, risk and goal management, education and regular direct contact with the participant or registered supporter.
How are ongoing Support at Home budgets structured?
Participants receive one of eight ongoing service classifications. Funding is allocated quarterly, and 10% of each participant’s quarterly budget is allocated to pooled care management funding at the service delivery branch level.
Can software guarantee Support at Home compliance?
No. Software can connect records, workflows, risks, incidents and reporting, but each provider remains responsible for understanding and meeting the obligations that apply to its registration categories and services.
How should we evaluate FlowLogic for Support at Home?
Use a workflow-based demo covering service agreements, care plans, budgets, rostering, delivered-service records, claiming, statements, incidents and governance. Confirm the exact configuration and integration requirements for your organisation.
Bring your Support at Home workflow into the demo
Show us how your team manages participants, quarterly budgets, care management, service delivery and claims. We’ll focus the walkthrough on the operational handoffs that matter.
Book a Demo